Refund Policy

1. Digital access begins immediately

The App Launch system is digital content normally made available immediately after payment. Where local consumer law requires it, by asking us to supply the digital content straight away you expressly request immediate performance and acknowledge that your statutory cancellation right may end once supply begins. This does not affect rights relating to content that is faulty, misdescribed or not supplied with reasonable care.

2. When we will refund

Please email us if:

• you were charged more than once for the same purchase;
• payment completed but we did not provide access;
• a material technical problem prevents you from using the guide and we cannot fix it or provide a working alternative within a reasonable time;
• the purchase was unauthorised, subject to reasonable verification; or
• a refund or other remedy is required by applicable consumer law.

3. Change-of-mind requests

Because access to the complete digital guide begins immediately, change-of-mind refunds are not generally available after you access or begin using it, except where required by law. If you made a genuine mistake, contact us promptly before using the guide. We will review the circumstances fairly, but submitting a request does not guarantee approval.

4. What is not covered

• Dissatisfaction with downloads, revenue, profit or any other business result. We make no income or performance guarantee.
• A decision by Base44, Apple, an app store, a payment provider or any other third party to reject, suspend, limit or change an account or service.
• Fees paid separately to Base44, an app store, a hosting provider or another third party. You must request those refunds from that provider.
• Inability to use the product caused by an unsupported device, lost account credentials, failure to follow reasonable setup instructions, or a breach of our Terms of Service, unless consumer law requires otherwise.

5. How to request a refund

Email support@applaunchpad.co from the address used at checkout. Include your name, order or receipt identifier if available, the date of purchase and a short description of the issue. Do not send card details. We may ask for information reasonably needed to locate and verify the transaction.

If approved, we will instruct Whop or the relevant payment provider to return the money to the original payment method, normally within 5 business days. Banks and card networks may take additional time to display the credit.

6. Chargebacks and statutory rights

Please contact us first so we can resolve the issue quickly. Nothing in this policy removes or limits any refund, cancellation or other consumer right that applies by law. If this policy gives you less protection than a mandatory local rule, that rule applies.